In about three-quarter of cases requests for complaints/customer inquiries are managed as separate systems rather than together. Of the various platforms to manage these cases, SAP and Salesforce predominate, with a few others splitting the rest.
The payment runs are deployed mostly once a week with over a third of respondents scheduling them once every two weeks. Most payments are triggered based on an invoice date, with about a third paying on the date of invoice receipt.
This presentation discusses how a centralized purchasing function can also integrate with the business units of the organization to drive collaboration, speed and unification throughout the organization.
A member organization is in the first phase of evaluating our quality processes to determine those that might be moved to cost-advantaged regions. Most respondents have experimented with limited transfer of quality to low-cost subsidiaries. Data-heavy tasks have been reported as outsourced to Chi