In about three-quarter of cases requests for complaints/customer inquiries are managed as separate systems rather than together. Of the various platforms to manage these cases, SAP and Salesforce predominate, with a few others splitting the rest.
Chris will be discussing the process and path Hyster-Yale has followed to further instill Quality as a fundamental element of its culture. Whether intentional or not, leaders develop a culture within which the rest of the company follows and uses as a compass to make daily decisions.
Facing today's product development challenges with a risk managed approach. As business demands require greater agility from the product development process, greater demands are often placed on the Quality Assurance function.
What does “Change the Quality Culture!” mean? What message is being sent to the organization when you have someone pounding a fist on the table telling everyone that we don’t have a quality culture? What if it’s not the Quality Culture that needs to change? In fact, what if there is no such th
A member organization is in the first phase of evaluating our quality processes to determine those that might be moved to cost-advantaged regions. Most respondents have experimented with limited transfer of quality to low-cost subsidiaries. Data-heavy tasks have been reported as outsourced to Chi
Most companies use in-house systems. Among those deployed from outside are SAP, EtQ, and Interlex. Very few participants are unsatisfied with functionality. Among the problems reported, the most prevalent are difficulty to inter-operate and the time it takes to master/administer.