In the vast majority of cases MRO spending is managed by procurement. Virtually all categories of MRO are covered within the definition, from maintenance, through janitorial, electrical, contracting, waste, HVAC, plumbing, installation, etc.
In 2013, MAPI surveyed the Sales and Marketing Councils to get a pulse on the state of CRM systems. Since then, CRM’s have expanded capabilities used by other functional groups within an organization. This year’s data collection effort was extended to the Engineering, Research & Development, IT, and Quality Councils. This survey reflects the evolution of CRM software and includes new questions related to business processes and implementation. Learn how organizations are using their CRM and measuring success in the State of CRM.
Case Western Reserve University in Cleveland Ohio has taken an interdisciplinary approach to advancing manufacturing through early and on-going participation in the National Network for Manufacturing Innovation and investing in research areas including process optimization, materials development,