A recent study by Accenture found that 90% of B2B leaders agree that customer experience (CX) is critical to their companies’ strategic priorities. But B2B companies, particularly in manufacturing, often still lag behind their B2C brethren when it comes to CX. Companies that can figure out how to personalize their CX have the opportunity to create an immediate advantage over their competitors.
January is National Slavery and Human Trafficking Prevention Month, an effort to draw attention to a problem that affects adults and children of all ages and demographics. Human trafficking leads to the exploitation of an estimated 25 million workers, 16 million of which are in forced labor arrangements according to the International Labour Organizations (ILO). Businesses and consumers are often unaware of the possibility of human trafficking in the manufacturing and distribution of goods.
Leadership, Human Resources, Risk & Compliance, Employee Health Management, Safety Management
Over the last few decades, workplace drug-testing policies have evolved to serve a dual purpose of protecting the health, safety, and welfare of both employees and the general public. This is especially critical in certain industries, such as manufacturing, where an impaired employee creates substantial public health and safety risk.
Studies suggest that substance abuse – which includes drugs and alcohol – costs the United States an estimated $276 billion a year, with much of the cost resulting from lost work productivity and increased healthcare spending. The human cost of substance abuse is much higher, especially when coupled with safety-sensitive jobs that present a risk to public safety.
Global Economy, Competitiveness, Economic Environment, Labor, Money & Finance
The manufacturing sector has barely scratched the surface of unfolding digital upheavals (often dubbed ‘industry 4.0’), but others are already far along in their journeys to grow into the future. This future was very much the focus of a brief conference held by Aspen Institute Italy in early November devoted to “digital disruption and the post-4.0 economy”.
As the Manufacturers Alliance for Productivity and Innovation (MAPI) connects manufacturers with the ideas they need to make smarter decisions, the organization is pleased to announce the hiring of David Beckoff as director of research and content strategy.
Global Economy, Competitiveness, Foreign Trade, Imports & Exports
Last week, MAPI hosted a virtual roundtable for manufacturing executives to discuss escalating trade tensions with China. The discussion leader shared an overview of the impact that the recent tariffs have had on the U.S. economy and manufacturers specifically, what measures companies can take to mitigate risk, and an over/under on an all-out trade war. Some key insights are below.