Member Experience

A Council member approached MAPI for help understanding how her peers manage their aftermarket businesses. Working with the member, MAPI created an in-depth series of questions to gain insight into how companies organize and measure their aftermarket organization. In less than a week, the survey received more than 40 responses from a diverse mix of leading manufacturers. MAPI produced a white paper which included revenue benchmarks and key success metrics. According to the member: “The results of the MAPI survey truly opened our eyes to the opportunity of a more substantial aftermarket business. As a result, over the past several months we have created a separate business segment focused on our aftermarket business along with realignment of resources and leadership to support the effort. It’s paying off well.”

Presidents

General Managers

Human Resources

Strategic Planning and Development

Marketing

Talent and Leadership Development Forum

Benefits Forum

Sales Forum

With competitive threats coming from all parts of the globe, the growth mandate has never been more critical than today. We bring together the best and brightest leaders to help each other keep pace in a changing competitive environment. Through our research and Council program, MAPI connects members to peers, resources, and tools to understand current market conditions and identify emerging opportunities.

Peer-to-Peer Sharing
• Unlocking Brand Value Through Repositioning
• Employee Training and Retention in India
• Making Lean a Sustainable Enterprise Process
• Identifying the Most Meaningful and Useful HR Metrics
• Implementing an Effective Onboarding System for New Employees
• Manufacturing Options in Low-Cost Countries
• Two-Tier Wage and Benefit Structures
• Benchmarking New Product Sales
• Service and Aftermarket Business Metrics
• Process and Guidelines for Acquisition Targeting